FAQs

What types of baby products do you offer?

Baby-z specializes in a variety of essential baby products designed to enhance safety and convenience for new parents. Our offerings include innovative items such as the Baby Bath Whale, which makes bath time enjoyable, and the Baby Head Protector Pad, which provides added safety during playtime.

How can I ensure the safety of the products I purchase?

At Baby-z, we prioritize safety in our product selection. Each item is carefully designed and tested to meet safety standards for baby products. We recommend reviewing product descriptions and safety certifications available on our website to make informed choices.

What is your return policy?

We have a 14-day return policy, allowing customers to request a return within 14 days of receiving their item. To initiate a return, please contact us at babyx.help@gmail.com. It is important to inspect your order upon reception and report any defects or damages immediately.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

Do you ship internationally?

Yes, Baby-z offers international shipping. Please check our shipping policy for specific details regarding shipping times and costs to your location.

How can I contact customer support?

You can reach our customer support team by emailing us at babyx.help@gmail.com. We are committed to assisting you with any inquiries or concerns you may have regarding our products or services.